How it plays out on a deal
An outage on a bid date is a real problem, which is why availability commitments matter more for transaction rooms than for ordinary file sharing. The headline percentage is only part of it: how maintenance windows are excluded and what remedy applies can change the picture a lot.
Small credits on the monthly fee rarely compensate a deal team for a missed deadline. A public status page with incident history and a clear support escalation path for deal days are often more useful in practice than the SLA figure itself.
What to check in a review or demo
- 1The committed percentage, how it is measured and what is excluded.
- 2Whether there is a public status page with past incidents.
- 3Whether support is reachable around the clock during bid deadlines.
Read alongside
- Penetration testingA hired security team tries to break into the platform with the owner's permission, then reports the holes it found so they can be closed.
- SOC 2An attestation from a licensed CPA firm, under AICPA rules, that a software company's security controls are designed well (Type I) or also worked over several months (Type II).
- Minimum termThe shortest period a buyer must pay for under the contract, such as three months for a project room or twelve months for an annual subscription.